Frequently Asked Questions
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What is feedmoji?
Welcome to Feedmoji, a leading and affordable provider of customer feedback and marketing tools. Our mission is to empower small and medium-sized businesses with the insights they need to enhance customer experience and drive growth.
Our user-friendly platform makes it easy for businesses to gather valuable feedback from their customers, and our advanced analytics tools help them turn that feedback into actionable insights.
With Feedmoji, businesses can gain a deeper understanding of customer needs and preferences, identify areas for improvement, and track the success of their customer experience initiatives over time. Whether you’re a small business looking to improve customer satisfaction, or a large enterprise seeking to stay ahead of the competition, Feedmoji has the tools you need to succeed.
Join our growing list of satisfied customers and start elevating your customer experience today with Feedmoji.
How does it work?
Feedmoji offers customer feedback surveys and marketing tools by providing a platform for businesses to gather and analyze customer feedback, and use the insights obtained to inform marketing and customer experience initiatives.
Here’s a step-by-step explanation of how it works:
Survey creation: We provide an easy-to-use survey for businesses to create ready-made or custom surveys and gather feedback from customers. The surveys can be designed to cover a wide range of topics, from customer satisfaction and product feedback to demographics and purchasing behavior.
Data collection: The surveys are at the business premises and the data is collected either by asking for the feedback from the customers and later it is stored in a secure database.
Data analysis: We provide analytics tools to help businesses make sense of the data they collect. These tools allow businesses to segment their data, identify trends and patterns, and generate reports and visualizations to share with stakeholders.
Insights and action: With the insights obtained from the customer feedback, businesses can make informed decisions about how to improve customer experience and drive growth. They can use the platform to track the success of their initiatives over time and adjust their strategy as needed.
Marketing tools: In addition to the survey and data analysis tools, Feedmoji also offers marketing tools, such as Discount coupons add-ons Digital stamp cards, and Reviews, to help businesses promote their products and services and reach new customers.
By providing a comprehensive suite of tools and insights,We can help businesses of all sizes enhance customer experience, drive growth, and stay ahead of the competition.
When did we start?
We are yet to launch officially.
What are customer experience KPIs?
3 key performance indicators (KPIs) for measuring customer experience and service are:
Customer Satisfaction (CSAT) Score: This measures how satisfied customers are with the products or services they receive, and is usually calculated based on responses to a survey question such as “How satisfied are you with your experience?”
Net Promoter Score (NPS): This measures how likely customers are to recommend a business to others, and is calculated based on responses to the question “On a scale of 0-10, how likely are you to recommend [Company Name] to a friend or colleague?”
Customer Effort Score (CES): This measures how much effort customers have to put in to resolve their issues or complete tasks, and is usually calculated based on responses to a question such as “How much effort did you have to put into resolving your issue with [Company Name]?”
By tracking these KPIs over time, businesses can get a better understanding of the strengths and weaknesses of their customer experience and make data-driven decisions about how to improve. To read more, please go to our blog and you will find many articles on these topics.
How much does it cost?
You can find the pricing details on our pricing page or you can click here.
How much time does it take to set up this for my business?
It usually takes 2-3 days to receive the setup. After that, it usually takes less than 10-15 minutes to set up Feedmoji for your business.
What happens after 14 days trial?
Following the 14-day trial period, you have two options: keep using the product and choose your subscription plan Or you can stop using it and let us know by reaching out to us at hello@feedmoji.com.
Do you provide customer support?
Yes, our customer service is available around-the-clock. Please reach out to us at hello@feedmoji.com.
What are the accepted payment methods?
Debit cards and Paypal.
I have not received my setup yet. What to do?
You can submit a request by sending us an email at hello@feedmoji.com with the subject “Setup not received”. We’ll try to send the set-up within 3-4 business days.
What is CSAT?
Customer Satisfaction (CSAT) is a customer experience metric that measures how satisfied customers are with a particular product or service. The score is usually calculated based on a survey question asking customers to rate their experience on a scale, such as “How satisfied are you with your experience?” with options ranging from “very unsatisfied” to “very satisfied”.
CSAT is a straightforward and simple way to gauge customer satisfaction and provides businesses with a snapshot of how well they are meeting customer expectations. High CSAT scores indicate that customers are happy with the products or services they received, while low CSAT scores signal potential areas for improvement.
By tracking CSAT scores over time, businesses can identify trends and patterns and make data-driven decisions about how to enhance customer experience. This information can be used to inform product development, customer service strategies, and marketing initiatives.
Overall, CSAT is a valuable customer experience KPI that helps businesses understand what their customers think of their products or services and make informed decisions about how to improve.
What is NPS?
Net Promoter Score (NPS) is a customer experience metric that measures how likely customers are to recommend a company’s products or services to others. The score is calculated based on responses to a single question, such as “On a scale of 0-10, how likely are you to recommend [Company Name] to a friend or colleague?”
Customers are divided into three categories based on their response: promoters (9-10), passives (7-8), and detractors (0-6). The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
NPS provides businesses with a clear and actionable measure of customer loyalty and advocacy. A high NPS indicates that a significant portion of customers are highly satisfied and likely to recommend the company to others, while a low NPS suggests potential areas for improvement.
In addition to providing an overall score, NPS also allows businesses to segment their customers based on their responses and get a more detailed understanding of what specific groups of customers think of their products or services.
Overall, NPS is a valuable customer experience KPI that helps businesses understand how well they are serving their customers and how they can improve their customer experience to drive growth and increase customer loyalty.
What is CES?
Customer Effort Score (CES) is a customer experience metric that measures the amount of effort customers have to put in to resolve their issues or complete tasks related to a company’s products or services. The score is usually calculated based on a survey question such as “How much effort did you have to put into resolving your issue with [Company Name]?”
CES helps businesses understand how easy or difficult it is for customers to interact with their products or services, and provides valuable insight into areas where improvements can be made to enhance the customer experience. A low CES score indicates that customers had a positive experience and didn’t have to put much effort into resolving their issue, while a high CES score signals that customers may have had a difficult or frustrating experience.
By tracking CES scores over time, businesses can identify trends and patterns and make data-driven decisions about how to reduce customer effort and improve customer experience. This information can be used to inform product design, customer service strategies, and process improvements.
Overall, CES is a valuable customer experience KPI that helps businesses understand how much effort their customers are putting into resolving issues and how they can improve their customer experience to drive customer loyalty and satisfaction.
I’ve a restaurant, can I use your product?
Yes, feedmoji can be used in restaurants, cafes, bars, pubs and many other places.
There are many businesses that can benefit from using a customer feedback and marketing tool, including:
- Retail businesses: such as brick-and-mortar stores, online shops, and boutiques
- Service businesses: such as restaurants, salons, and service providers
- Healthcare businesses: such as hospitals, clinics, and healthcare providers
- Financial businesses: such as banks, credit unions, and financial advisors
- Technology businesses: such as software companies, tech startups, and app developers
- Hospitality businesses: such as hotels, resorts, and vacation rental companies
- Transportation businesses: such as taxi services, ride-sharing companies, and car rental agencies
- Entertainment businesses: such as movie theaters, amusement parks, and concert venues
- Education businesses: such as schools, colleges, and training providers
- Government agencies and non-profit organizations.
These are just a few examples of the many types of businesses that can benefit from using a customer feedback and marketing tool. The key is to identify areas where customer feedback and engagement can drive improvement and growth, and then use the tool to gather, analyze, and act on customer feedback.
What are the different setups you offer?
We offer 2 different types of setups. You can find more information on the setup page or you can click here.
Do you charge extra for extra setup equipment?
The first set up is free of cost and if you require more set up for your business then you can always request more.
You will be charged an additional fee 4.99 Euros for the extra set up.
What are marketing Add-ons?
Discount Coupons: A discount coupon is a marketing add-on that businesses can use to offer customers a discount on products or services. Coupons can be distributed through a variety of channels, including email, social media, or through the company’s website. The idea behind discount coupons is to incentivize customers to make a purchase and drive sales.
Digital Stamp Cards: A digital stamp card is a marketing add-on that enables businesses to create and distribute loyalty programs. Customers can collect stamps or rewards through making purchases, and once they reach a certain number of stamps, they can redeem them for discounts or free products. This add-on helps businesses reward customers for their loyalty and encourages repeat business.
Review Integration: Review integration is a marketing add-on that allows businesses to gather customer feedback through online reviews. This add-on integrates with various review platforms, such as Google, Yelp, and TripAdvisor, and enables businesses to manage their online reputation by responding to customer feedback and improving the overall customer experience. By using this add-on, businesses can improve their search engine optimization, increase brand visibility, and ultimately drive more sales.
